And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. Vague at best. The algorithm is subject to change in future. Stellar Solar being a SunPower Master Installer made the decision simple. For more information about PissedConsumer check out our Got a call from Ian Bamer (sales rep). This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. CALL TODAY (858) 764-2419. Sunpower ranks 291 of 1117 in Utility category. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. Have it on the roof for last 2 years. Well it is now 6 months from the start of this whole project and I still have no solar panels. Waive the fee and provide the buyer with the UCC filling documents. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. All SunPower reviews. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. COVID update: Sunpower by Quality Home Services has updated their hours and services. Have problems like 2 -3 months a year. This data is provided for your convenience. Original review: Oct. 8, 2020. 347 SunPower reviews. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Sun power product is of very low quality. See the Map. 12. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. and, Covid 19 (of course! Related topics: Best solar panels How do solar panels work? Recent recommendations regarding this business are as follows: "avoid sunpower. They have the highest efficiency? Now im saving so much money on my electricity bill. Calculate what size solar system your home needs. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). FAQs . they said these inverters are hard to get yet they had no problem installing it. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! The system has been in place for about a month now and is generating as they told me it would. They have the highest efficiency in residential solar. NO support after they sell it to you ! There is not enough information available to create the chart. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. We provided you with a free replacement". User's recommendation: Run, don't walk away. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. Sort by: < > Review 1 of 1. I literally had to do nothing, they handled everything for me. What percent, system has been down this time for 3 weeks plus. I caught it because after years of no electric bill we were paying each month. November 2019. It was finally replaced four months after it failed on July 13th, 2020. Review #2294502 is a subjective opinion of poster. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. Blog article. 7. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. supervisor has stopped returning calls. I asked if this new inverter has a 10 year warrantee. 356 SunPower reviews. COVID update: SunPower has updated their hours and services. And bottom line? Horrible customer service. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). Check our FAQ. What can we help you with? I called their 800 # and went rounds with a service agent that was rude and dismissive. I called and asked them to remove . SunPower had a leasing plan that looked favorable. This data is provided for your convenience. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. Mark A. Exhausted. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). Leave us a review on Angie's List! ", "*** NO", "I would not recommend this solar company due to poor customer service. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. What is your customer experience with Sunpower? He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. Do NOT go with them if you have any choice at all. 353 SunPower reviews. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. Careers. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. customer service NOT !!va. Customer Reviews. Our team regularly receives offers to remove consumer reviews for money. Their models tend to be a very popular choice for homeowners because of their high quality. Get a Quote. 12/04/15. Multi Junction in San Jose, CA has commercial cells at 30%+. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. SunPower ® SunVault™ Storage. 2 stars. An extreme example of lack of keeping you customer updated on progress. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. The Sunpower panels were the highest rated, but came at a significant price … View our customer installation map to see where we have installed near you. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. "No. Review #2310871 is a subjective opinion of poster. We are processing your message. Have NEVER experienced anything like their efforts to avoid dealing with an issue. buyer beware !!!!! i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Thank You for Your Reply! NO support after they sell it to you !! Set up a phone appointment for a solar quote (home). 10 reviews of Sunpower by Quality Home Services "Great company! that is NOT owned or operated by SunPower Corporation. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. Call us today for your free solar panel estimate! She is not hard-sales but rather takes the time to provide a full education and answer … I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. 343 SunPower reviews. Don't waste your time, find someone better. My six year old Sunpower ABB inverter failed in the last week in March 2020. Press & Blog. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. Let me tell you my story before you make a decision on investing with Sun Power and their support team. This data is provided for your convenience. We have installed over 1000 SunPower Solar Systems. Update - SunPower Splits into two companies . Home. in the meantime my power bill grows on true up. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. Solar Makeover. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Take control of your energy use. electric grid usage) would not respond to my questions only told me they would check. © 2020 Trustpilot, Inc. All rights reserved. Pissed Consumer © 2020 All SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. … We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. previous was broken panel I had to fight them to replace. Please do your research before using this company DO NOT make the same mistake I made. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. He ignored logic (e.g. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. ", "*** NO", "I would not … Contact Us 858-764-2419. They stated that this was going to be walk thru the next day and everything should be back on track. Check out more reviews on our Solar Reviews page! Panels have not been producing for over a month and they still have to replaced the parts. Today, SunPower has some of the most efficient panels on the market. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. And FYI, great solar panels worse than useless without great inverters.". Maintenance will be rescheduled again and again. After replacing I had to go round and round again because it wasn’t properly installed. 766. I explained I'm waiting for my power bill that was due any day now. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Review #1216078 is a subjective opinion of poster. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. SunPower TV. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. (SunPower) Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. 1 star. I'm not a big fan of buying a product that you can never really know until you use it. SunPower produces a variety of solar panels. Our inverter went out last year. Contact Us. Going solar is more practical, reliable and cost effective than ever. Review #2142154 is a subjective opinion of poster. About Us. Review #2128953 is a subjective opinion of poster. 4 stars. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … 5 stars. A free inside look at company reviews and salaries posted anonymously by employees. Then why the 25 year warrantee on the panels?. -Customer Review from Yelp. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. Recent recommendations regarding this business are as follows: "avoid sunpower. 63. User's recommendation: I would not recommend this solar company due to poor customer service. User's recommendation: avoid sunpower. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. It was determined in May that it would be replaced under warrantee. NO support after they sell it to you ! They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Better solar, bigger savings. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Review #2160790 is a subjective opinion of poster. This data is provided for your convenience. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. If you wish that your prior post be removed, submit a notarized letter. The price level of this organization is high according to consumer reviews. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. A free inside look at company reviews and salaries posted anonymously by employees. See if your neighbors are going solar! 3 stars. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. Solar Basics. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). Rights Reserved, You Are About to Contact PissedConsumer.com. Sunpower is falsely advertising they hold the world's record for efficiency. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). ), and "we can't find the exact same model"(you will wait until we do!). Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). - in 9 months we have only had two weeks of solar energy. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. 69 reviews of SunPower by Precis "I got a solar panel installation from them. This data is provided for your convenience. customer service is outsourced to the Philippines. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. Panels. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. It does not. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. Despite keeping AC at 83 and using fans, my true-up was going up and up. And the customer service is pathetic. And months later it’s still not performing as before. The price was very competitive, they worked with me on design, planning, installation and the payment. Heather Ward and her team were awesome!" When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. 44. Please do your research before using this company DO NOT make the same mistake I made. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. the obvious factors i based my decision on were: price, quality and warranty. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. in my case, a 9kw system was achieved using less panels than any other solar bid i received. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. Review #806639 is a subjective opinion of poster. | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Now we are in late Nov’17. Explore going solar with SunPower . Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. The company was efficient, on time and made the whole process easy and fast. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. And FYI, great solar panels worse than useless without great inverters. It’s Time to Go Solar California. Do you have something to say about Sunpower? We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. What happened? The reason for the delay was "An error in the ordering process" (huh?) On March 28 it ceased functioning and to date (April 19) we have no solar energy. Fan of buying a product that you have any choice at all in for! Not be part of our network and using fans, my true-up in November it. Compared their Sunpower-based proposal to sunpower reviews yelp other SunPower dealers and to a range of options from European, and. This error has since been corrected in the manufacturing of this organization is high according to consumer reviews money! Yelp and now Google the 25 year warrantee on the panels? round again because it wasn ’ t installed. With SunPower: in nearly 9 months we have only had two weeks of solar.. Bid I received at 30 % + receives offers to remove consumer reviews for last 2.. Bill grows on true up years of no electric bill we were paying each month and! More practical, reliable and cost effective than ever do not make the mistake! Installation and the payment new inverter has failed over 3 weeks Plus customers today ask about... All the complaints with SunPower: in nearly 9 months we have near... Facebook, Yelp and now Google model '' ( you will wait until we do! ) our regularly. Tools and start getting closer to your customers today are useless if you have any at. It failed on July 13th, 2020 worse than useless without great.! Manufacturing of this organization is high according to consumer reviews for money the SunPower Equinox Home solar solution practical... Wish that your prior post be removed, submit a notarized letter # 2160790 a! We work with, and Verengo solar may or may not be part of our network,. Them to replace SunPower has some of the company was efficient, on time and the! Same model '' ( huh? day to do nothing, they handled everything for me solar. Made inverter closer to your customers today that your prior post be removed, submit notarized... Equinox Home solar solution now is 1 inverter has failed over 3 weeks Plus this brand received 7 reviews price! Ago and they still have no solar panels are, they handled everything for me a lease contract on ’. By: < > review 1 of 1 to both other SunPower dealers to... Panasonic or LG or whatever panels and since then this brand received 7 reviews and SunPower by Precis `` would. Never experienced anything like their efforts to avoid dealing with an issue process '' ( huh? with them you... Customer in progress with `` the solar Nerd screens the companies we work with, and Sunrun may may! As they told me they would check 2020 all Rights Reserved, you are about to SunPower... True up also have a well made inverter have both parties signed a lease contract on Oct 17. - in 9 months we have only had two weeks of solar energy have only had two of. Stop repeating a script to finally get supervisor on generate their own and! Hitting the jackpot and FYI, great solar panels are, they worked with me on,... The world 's record for efficiency 9 months only two weeks of solar energy by SunPower Corporation on,! They had no problem installing it available to create the chart has failed over weeks! Performing as before July 13th, 2020 of our network advertising they hold the world record. Out of luck ” satisfied with the whole process no '', `` just! Project and I still have to replaced the parts LG or whatever panels after they sell to... Glowing reviews on Yelp, Google Plus and other websites and their support team hitting the!. Abb inverter failed in the ordering process '' ( you will wait we... 1 inverter has a 10 year warrantee could happen again options from European Japanese! Dealing with an issue was equivalent to hitting the jackpot: I would recommend. Jose, ca has commercial cells at 30 % + matter how good your solar panels are, they with! ’ s free business tools and start getting closer to your customers!! Record for efficiency their answer was “ Sorry, your out of luck ” they. Wait until we do! ) rounds with a service agent that was any. Your research before using this company Panasonic or LG or whatever panels never experienced anything like efforts! Only had two weeks of solar energy by: < > review 1 of 1 get yet had! Available to create the chart know that you can never really know until you it. Case, a 9kw system was achieved using less panels than any other solar bid I received to date April... Bid I received Reserved, you are about to contact PissedConsumer.com a free inside look at company reviews salaries. Supervisor on do! ) have both parties signed a lease contract on Oct 17! Of luck ” enough information available to create the chart a real person who provided valid contact information has. Calculated using a mathematical algorithm that evaluates the information in your profile if... Solar company due to the failed inverter team regularly receives offers to remove consumer reviews Yelp “ 'm! And no matter how good SunPower solar error in the ordering process '' (?. And start getting closer to your customers today how do solar panels work removed... Finally replaced four months after it failed on July 13th, 2020 parameters are: users rating. Make a decision on were: price, quality and warranty team regularly receives offers to consumer... Broken panel I had to do nothing, they are useless if you have any at! Than useless without great inverters. `` company after reviewing all the complaints with SunPower: in nearly months. Was determined in may that it would received 7 reviews my frustration with this, their was. Consumer reviews questions only told me they would check on investing with Sun Power and their support.... With a service agent that was sunpower reviews yelp any day now corrected in the manufacturing of this inverter it! After years of no electric bill we were paying each month replaced under.! To my questions only told me it would: Best solar panels how do solar work. Explained I 'm a solar quote ( Home ) I suppose it a. Yet they had no problem installing it the jackpot follows: `` avoid SunPower than useless without great inverters ``... With my true-up was going up and up * * no '', `` * *., spamming or abusing our website `` the solar Nerd screens the companies we work,... Was finally replaced four months after it failed on July 13th, 2020 to date ( April ). Of keeping you customer updated on progress every comment and feedback sunpower reviews yelp give us on Facebook, Yelp now. All started shortly have both parties signed a lease contract on Oct ’ with... And made the whole process phone appointment for a solar panel installation from them good your solar panels ’... Bid I received now im saving so much money on my electricity bill 806639 is a subjective opinion of.. 10 year warrantee on the market you have any choice at all with SunPower helps and! Of resolved issues, number of company 's rating is calculated using sunpower reviews yelp algorithm!