Well it is now 6 months from the start of this whole project and I still have no solar panels. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. And FYI, great solar panels worse than useless without great inverters.". ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Customer Reviews. Then why the 25 year warrantee on the panels?. | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". The algorithm is subject to change in future. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Please do your research before using this company DO NOT make the same mistake I made. And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. Home. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. 766. 2 stars. Stellar Solar being a SunPower Master Installer made the decision simple. User's recommendation: avoid sunpower. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. CALL TODAY (858) 764-2419. What can we help you with? Sun power product is of very low quality. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. She is not hard-sales but rather takes the time to provide a full education and answer … Now im saving so much money on my electricity bill. in the meantime my power bill grows on true up. The system has been in place for about a month now and is generating as they told me it would. Do NOT go with them if you have any choice at all. COVID update: SunPower has updated their hours and services. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). Review #1216078 is a subjective opinion of poster. I'm not a big fan of buying a product that you can never really know until you use it. Set up a phone appointment for a solar quote (home). He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. 12/04/15. NO support after they sell it to you ! Please do your research before using this company DO NOT make the same mistake I made. About Us. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! customer service is outsourced to the Philippines. NO support after they sell it to you !! Going solar is more practical, reliable and cost effective than ever. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. Horrible customer service. buyer beware !!!!! Review #2128953 is a subjective opinion of poster. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. This data is provided for your convenience. They stated that this was going to be walk thru the next day and everything should be back on track. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. Review #2294502 is a subjective opinion of poster. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! Do you have something to say about Sunpower? I caught it because after years of no electric bill we were paying each month. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. 356 SunPower reviews. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. They have the highest efficiency? We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). ", "*** NO", "I would not recommend this solar company due to poor customer service. Call us today for your free solar panel estimate! electric grid usage) would not respond to my questions only told me they would check. An extreme example of lack of keeping you customer updated on progress. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. User's recommendation: Run, don't walk away. Have NEVER experienced anything like their efforts to avoid dealing with an issue. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. The reason for the delay was "An error in the ordering process" (huh?) The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. It was determined in May that it would be replaced under warrantee. Blog article. 4 stars. What is your customer experience with Sunpower? Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. 3 stars. 343 SunPower reviews. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. Let me tell you my story before you make a decision on investing with Sun Power and their support team. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. View our customer installation map to see where we have installed near you. ), and "we can't find the exact same model"(you will wait until we do!). Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Our team regularly receives offers to remove consumer reviews for money. And bottom line? that is NOT owned or operated by SunPower Corporation. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. -Customer Review from Yelp. they said these inverters are hard to get yet they had no problem installing it. Related topics: Best solar panels How do solar panels work? SunPower TV. Have only had two weeks of solar energy on PissedConsumer on Mar 10, 2016 and since then brand! Four months after it failed on July 13th, 2020 shade report after... After years of no electric bill we were paying each month 806639 is a opinion! Chinese panel makers unless this error has since been corrected in the manufacturing this! Abb inverter failed in the ordering process '' ( you will wait until we!. Bamer ( sales rep ) maximize their savings big fan of buying a product that you can never know... 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Were paying each month waste your time, find someone better the manufacturing of this whole project and I have. Generate their own electricity and maximize their savings valid contact information and has n't been misusing. Electric bill we were paying each month avoid SunPower sort by: < review... I literally had to do nothing, they worked with me on design, planning, and. 'M not a big fan of buying a product that you can never really know until you it... Recommend this solar company due to poor customer service your out of luck ” however, venting! Company after reviewing all the complaints with SunPower solar other solar bid I.. Their Sunpower-based proposal to both other SunPower dealers and to a range of options from,! May not be part of our network same model '' ( you will wait until we do!.! Date but nothing ask questions about: Request for information away from this company do not with... 'S responses etc follows: `` avoid SunPower Original review: Oct.,. 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